Orders & Shipping

Most of our British brands ship directly to you so you may receive several packages depending on your order, thanks.

We are happy to deliver worldwide please email us at info@independentboutique.com if you need any further information...

You will receive a confirmation email informing you that your item/s have been shipped. Please check your spam if this hasn't arrived.

For items made to order delivery times will vary and unless otherwise stated these items are non-refundable.

Some brands offer a made to order service and delivery times can vary on these items. Please refer to the individual brands for these times, made to order items are listed in their individual product descriptions.

If you have a question regarding delivery of your purchase, refunds, exchange then please contact us at info@independentboutique.com

Order Turnaround

We aim to dispatch orders within 1-3 business days – this can be longer during busy sale periods. Orders being sent to a UK address are usually delivered within 1-3 working days but please allow 3-5 working days on receipt of confirmation of order for your item to arrive. International orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.

Shipping

UK orders are charged at £3.95 or free for orders of £60 and over. UK orders weighing under 4kg are shipped via Hermes or Royal Mail Tracked 48 (if order sent directly from the brands they may use another service which we will confirm once shipped) and orders over 4kg via a tracked courier service. 

European Union orders
From 11pm on 31st December 2020, orders shipping to addresses within the EU will be billed local VAT and may be subject to additional handling charges upon delivery. You can check your country’s standard VAT rate here.

International orders (including the European Union)
International orders weighing under 2kg are shipped via the Royal Mail Tracked and Signed Service (where available), and orders over 2kg via a tracked courier service. (if order sent directly from the brands they may use another service which we will confirm once shipped).

Duties & Taxes

Please note that if your order is being shipped outside of the UK, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country. 

You will be required to sign for your package. If no one is available to provide a signature, a delivery card will be left at your address.

Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

Our shipping costs are as follows – please note, for oversize items, an additional fee may be applied and will be displayed at checkout: