Terms & Conditions

Terms & Conditions for Shoppers

Acceptance of terms

This page and the documents referred to on it state the terms and conditions you agree to when using or buying from IB.com website. They are applicable whether a guest or registered user, the terms and conditions are applicable for any product bought from the site.

We may update the content of these terms and conditions from time to time, please ensure you have read the terms and conditions in force from time to time before placing an order.

By using the site you agree to be bound by these terms and conditions which are in force from time to time. If you do not agree with the terms and conditions then please refrain from using the site.

1. About us

The site is operated by Independent Boutique Limited our registered company number is 6830603 and our registered address is 12 Riverside Drive, Solihull, West Midlands, B91 3HH.

Any reference to Designer or Designers is reference to the individual designer or designers who operate on our website

2. Accessing our site

Accessing the site is on a temporary basis, we will endeavour to make the site available at all time but accept no liability if for any reason the site is unavailable for any period of time. We reserve the right to withdraw or amend the site at any time and without notice.

To view the site there is no need to register with us. If you wish to purchase goods from our Designers you will need to register your details. Any personal data and other information provided by you is used in accordance to our Privacy Policy. Please refer to our Privacy Policy and agree to its terms before giving personal information.

Any identification code, password or any other piece of information, if provided by ourselves or chosen by you must be treated as confidential, it must not be disclosed to a third party. We reserve the right to suspend or disable any account if it is our opinion that you have not complied to these terms and conditions.

3. Linked Websites

IB.com may from time to time contain links to other web sites which are not operated by us.
We have no control over such linked websites and we accept no responsibility for them or for any loss or damage that may rise from your use of them.

Should you use any site via a link from us, you do so subject to that sites terms and conditions contained within it.

4. Intellectual property rights

Independent Boutique Ltd is the owner or licensee of all Intellectual property contained on the site www.independentboutique.com. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You are unable to use any part of the materials contained on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you breach these terms, your right to use the site will cease and you must return or destroy any copies of the materials you have made.

We respect the intellectual property rights of others and try to ensure our Designers do the same. If you believe that any of our intellectual property rights have been infringed on our site, please email info@independentboutique.com to report this.

5. Description of www.independentboutique.com’s service

Please note that we accept orders as agents on behalf of our Designers. The resulting legal contract is between you and that Designer, and is subject, in addition to these Terms & Conditions

We cannot give any undertaking, that goods or services you purchase from Designers through the Site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the Designer. Where you order goods or services through the Site we will disclose your customer information related to that transaction to the relevant Member Partner.

We do not review or control, and are not responsible in any way for, listings provided by Designers and at no time do we possess any items offered for sale through the Site.

6. How contracts are formed between you and Designers

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms & Conditions and any additional terms and conditions notified to you by the Member Partner.

No order shall be deemed to be accepted by the Member Partner until the Member Partner issues an email acknowledgement of order.
The contract will relate only to those goods and/or services notified in the email acknowledgement of order.

7. Payment Methods

Purchases may be paid for by using debit or credit card through our chosen online payment facility. All prices are in Pounds sterling and will be processed in pounds sterling plus any applicable taxes.

8. Prices Displayed on our Website

Whilst we will do our best to ensure that all prices displayed on our website are correct there may from time to time be some errors.
In the event an error is made after you have placed your order, you will be contacted by email to advise you of the error and the correct price for the item.

Once you have received this correction email, you will be given the opportunity to confirm your order at the correct price or alternatively cancel your order.

Any correction email will be sent to you within 3 working days of your order being placed.

9. Discount Codes

We may from time to time offer discount codes to both registered users and the general public.

The issuing and distribution of such discount codes is entirely at our discretion and the use of any such discount code may only be within the time and for the purpose it was offered.

We reserve the right to end any offer relating to discount codes at our sole discretion and exclude any liability in respect of the same

10. Gift Vouchers

Gift vouchers will be available for purchase from IB.com from time to time.

Our gift vouchers are only valid for a limited time and you should check before purchasing or when received for the use by date.

We do not accept any responsibility for lost or stolen gift vouchers.

Whilst we will try and ensure your gift voucher is dispatched within 3 working days of payment being made and cleared into our account, we do not accept any responsibility for gift vouchers being received after this time.

Gift vouchers will be dispatched to the delivery address given on your order and we do not accept any responsibility for gift vouchers being sent to the wrong address, in the even that such address was incorrectly entered by your or the person ordering the voucher.

We do not accept any responsibility for other people using your voucher in the event it has been lost, stolen or delivered to an incorrect address where it has been incorrectly entered. The purchaser of the voucher is solely responsible for its safe keeping.

Full details of the use of the gift voucher will be given to you at the time of purchase. If you are purchasing the gift voucher for the benefit of another person, please ensure they are aware of the terms and conditions of their use.

If you order your gift voucher to be delivered by email, we cannot accept any responsibility for non delivery due to spam filters or other such filters and would ask that you ensure you check your spam inbox for the gift voucher before contacting us to advise the gift voucher has not been received.

11. Refusal of transaction

It is our sole discretion to refuse a transaction for any reason. We are not liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

12. Delivery arrangements

Your shopping basket on the site will display the goods you have chosen, the Designers and details of any postage and packaging. The full delivery costs may differ between Designers due to delivery methods offered. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days.

13. Import regulations and duty

If you order goods from outside the UK then you may be subject to import duties and taxes that are levied once the goods reach their destination. You are responsible for the payment of any such said taxes and duties. We have no control over these and take no responsibility.

14. Cancellations

You may cancel any order within 24 hours of placing it.

So long as your order is cancelled within 24 hours you will receive a refund in full.

If your order is not cancelled within 24 hours of placing it, your order will remain in place and should you require a refund, you must follow the returns procedure.

15. Returns

If you wish to discuss or organise a return, exchange or refund of any item, please contact the Designers directly using the contact facility on the site.

You may return any item, except those which are non-refundable, within 7 days of receiving the same. Receipt shall be deemed to be 2 working days following dispatch of the item by the Designer

Any item returned within this time limit will be eligible for a full refund or exchange to the same value as the returned item so long as the following conditions have been satisfied:

  • the item is in the same condition as it was when it was dispatched by the Designer

  • any item of clothing, shoes or jewellery remains unworn or any other item remains unused

  • the packaging of the item must be in a reasonable condition

Where you make contact to return an item within the above timescale you are responsible for payment of delivery charges

The following products are the non-refundable items referred to above:

  • Personalised items specially made for you with your choice of name, fabric or any other customised aspect.

  • Personal products such as underwear, jewellery, especially earrings, cosmetics.

  • Made to order items, unless otherwise stated.

  • Homewares that are made up with your choice of fabric or material such as lampshades, throws, cushions and other such items.

  • Gift vouchers

16. Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distribut ed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

17. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

18. Severability

If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. Any waiver of any provision of these Terms and Conditions is not valid unless it is in writing and signed by us. .

20. Force majeure

Where a Member Partner is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Member Partner’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.

21. Law and Jurisdiction

Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

22. Complaints

If you have any complaints concerning our service, please contact us at info@independentboutique.com. If you have any complaints about a specific Designer please contact them directly via the details provided on the order confirmation email that you receive.