Returns

What to do if you need to return an item

We want you to be happy with everything you buy from IB.com If for any reason you are not then arranging a refund or an exchange is simple.

All our designers adhere to the following returns policy when agreeing to sell on IB.com.

You most notify us that you want to return any item, except those which are non-refundable, within 7 days of receiving the goods. Receipt of goods shall be deemed as 2 working days following the dispatch of the item by the Designer.

Any item returned must be returned within 14 days on notifying us on the return of goods, items returned within this time limit will be eligible for a full refund or exchange to the same value as the returned item (subject to conditions - see below).

Please ensure the following conditions have been adhered to in order to receive your full refund:

  • the item is in the same condition as it was when it was dispatched by the Designer.any item of clothing, shoes or jewellery remains unworn or any other item remains unused.

  • the packaging of the item must be in a reasonable condition.

  • the designer cannot take responsibility for any item lost in the post so please ensure you return items safely.

Where you make contact to return an item within the above timescale you are responsible for payment of delivery charges

The following products are the non-refundable items referred to above:

  • Personalised items specially made for you with your choice of name, fabric or any other customised aspect.

  • Personal products such as underwear, earrings.

  • Gift vouchers.

How to return a product

All items bought from IB.com are sent directly from our Designers. Therefore you must return your product directly to the Designer/s.

Unless the goods are faulty the cost of the return postage will be at your expense.

Ensure you obtain proof of postage. We can not accept responsibility for items lost in the post.

Refunds will only be made to the card you used to purchase the item. We will ensure that the refund or exchange is made within 14 days of receiving the goods back, thanks for shopping with us.

Team @ IB.com